Support

Email us at support@vicus-app.com and we'll respond within 1–2 business days.

How do I reset my password?

On the login screen, tap Forgot password? and follow the instructions sent to your email.

How do I change my email address?

The app doesn't currently support changing your email address. Email us at support@vicus-app.com and we'll help.

I'm not receiving notifications — what should I do?

Check that notifications are enabled for Vicus in your device settings — the app doesn't yet have its own in-app notification settings.

Something isn't working as expected — how do I report a bug?

Email us at support@vicus-app.com with a description of what happened and, if possible, a screenshot. We investigate every report.

You can delete your account at any time, directly from within the app — no need to contact us first:

1. Open the app and go to You → Login & security.
2. Tap Delete Account.
3. Confirm the deletion when prompted.

This deletes your account. Your login is revoked immediately, and your profile, Wishes, Reflections, dependent information, and any other content you created are immediately and permanently removed from view — no one in your Circle, including you, can see them again. We keep the underlying records for up to 30 days for backup, security, and fraud-prevention purposes, then they're automatically and permanently erased from our systems — you don't need to do anything further or email us to complete this. If you'd like it erased sooner, or have questions, email us at support@vicus-app.com.

Read our Privacy Policy and Terms & Conditions to understand how we handle your data and what governs your use of the app.